Customer Service Officer

Customer Service Officer

At Sekisui House, our mission is to build better homes and communities that improve with time and last for generations.  As the world’s biggest residential construction company, we develop apartments and houses to entire master planned communities, incorporating infrastructure, roads and public spaces and amenities. Globally, we employ over 25,000 people across Japan, USA, China, Singapore and Australia.
 
With the continuing growth of Sekisui House Australia, we are currently recruiting for an experienced Customer Service Officer, located at Macquarie Park, NSW.
 
The Customer Service Officer is an end to end customer support and service position, working within the sales and marketing department.
The role  
  • Coordinate timely internal services to ensure compliance with contractual service agreement
  • Preparation of necessary departmental reports for management review
  • Manage documentation for the customer in a timely manner
  • Ensure internal and external queries are responded to in a timely manner
  • Collating all relevant information for internal and external parties
  • Provide office administration support including general office duties
  • Liaise with lending authorities ensuring ACC’s (as applicable) are received in a timely manner
  • Liaise with customers legal representation regarding contractual milestones (as applicable)
  • Assist in the processing of progress payment invoices and payment receipt (as applicable)
  • Maintain up to date job and customer records within the construction and customer relations IT platforms (currently ClickHome and Property Base)
  • Co-ordinate and conduct necessary on site housing inspections, including customer home handover presentations
  • Liaise and provide support to Maintenance Supervisors and provide them with relevant
  • documentation for the completion of each job

Skills and experience
ESSENTIAL
  • Ability to accurately manage contracts with a well-developed knowledge of Contract
  • Management practices and processes. (Home Building Agreements and Contract for Sales of
  • Land)
  • Strong understanding of the sales process
  • Strong customer service focus
  • Strong negotiation skills and conflict resolution skills
  • Strong communication and interpersonal skills
  • Understanding of relevant building processes
  • Excellent report presentation, literacy and business writing skills
  • Computer literate in office applications. Click Home experience beneficial
  • Current driver’s licence
  • Demonstrated experience as a customer service officer within the Residential Building Industry
  • Sound knowledge and understanding of House and Land processes and procedures
  • Minimum 4 years’ experience in a pre-construction and post-construction customer service
  • role

COMPETENCIES
  • Adaptability
  • Communications – written and oral
  • Customer service focus
  • Influencing
  • Initiative
  • Planning and organising
  • Negotiation skills
  • Conflict resolution skills

‚ÄčIf this sounds like you then apply today!

No recruitment agencies please