Letting & Customer Care Manager

Letting & Customer Care Manager

At Sekisui House, our mission is to build better homes and communities that improve with time and last for generations.  As the world’s biggest residential construction company, we develop apartments and houses to entire master planned communities, incorporating infrastructure, roads and public spaces and amenities. Globally, we employ over 25,000 people across Japan, USA, China, Singapore and Australia.
With the continuing growth of Sekisui House Australia, we are currently recruiting for an experienced Letting & Customer Care Manager, located at West End, QLD.
The Letting & Customer Care Manager is responsible for the day to day operation of leasing activity and customer care programs for the Park and Lexington residential buildings at West Village.
The role  
  • Liaison with owners and tenants
  • Production of all necessary owner and tenant forms
  • Internal audit of form 6 and form 18 agreements
  • Property advertising
  • Introduction, and qualification of tenants
  • Trust account receipting and reconciliation
  • Handling of RTA bonds
  • Management of arrears
  • Tenancy breaches where necessary
  • Attendance at QCAT if required
  • Property inspections
  • Production of entry and exit condition reports
  • Monitoring adherence to by-laws as set out by the Body Corporate
  • Management of junior staff
  • Management of in-room maintenance and liaison with Community Title Management staff as necessary
  • Management of the customer care, settlement and defect programs in conjunction with the West Village Sales and Marketing Teams.

Skills and experience
  • Minimum 5 years’ experience in letting roles
  • Experience and or qualifications in real estate letting
  • Experience with Console operating system (particularly Trust Accounting) and ADL forms
  • Experience in QCAT applications
  • Sound understanding of the local business environment
  • Sound use of Microsoft Office software
  • Solid knowledge of Body Corporate legislation and components of Management Rights assets
  • Driver’s license
  • Ability to work across the 7-day week as required

  • Ability to communicate successfully with a wide range of stakeholders
  • Self-motivated and disciplined
  • Sound numeric and written skills
  • Be, honest and reliable
  • Have good verbal communication skills
  • Be well-organised and capable of prioritizing your own work
  • Be flexible and enjoy a varied routine

‚ÄčIf this sounds like you then apply today!

No recruitment agencies please