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Frequently asked questions

To help you better understand the process of building, we’ve put together a list of frequently asked questions that people have had throughout the process. If you have any further questions, check out our FAQs or call us on 13 74 22.

General
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Q
Can we modify the home design to suit our needs?
A
Yes, you can tailor designs to suit your needs and budget with a range of pre-planned design options for important areas of the home such as the kitchen, bathroom and outdoor living areas. You can also find out about modifications beyond pre-planned options. Speak to your New Home Consultant for more information.
Q
What does the initial $2,000 deposit cover?
A
Once you’re happy with your New Home Estimate, a fee of $2,000 is required to prepare your Home Building Agreement. Your Home Building Agreement (HBA) confirms the cost of building and sets the terms for which we will build your new home. Preparing the HBA involves the services of independent consultants, such as soil engineers and surveyors as well as the acquisition of required certificates. We will also draw your house plan reflecting any requested variations.
Q
Do I have to select a façade on display for the home design I want?
A
No. We offer a wide range of façade options so you can personalise the appearance of your new home. Please speak with your New Home Consultant about the unique choices available for the home design you love.
Q
If my house is rendered, will my render be painted?
A
Yes. During your colour selections appointment, you will be shown a range of paint colours to choose from. Once the paint colour is applied, you will not see the original render colour underneath.

Pre-Construction
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Q
What are site costs?
A
Site costs are the costs you’ll pay to the builder which are specifically dependant on your site’s features. They’re mostly additional to the base price that builders present on their price lists. Site costs range from obvious essentials like connections between the house and water, sewer and electricity services above the included allowance, to compliance with federal, state and local government legislation. They also include fees that cover access to a difficult block, site levelling above the included allowance, traffic management and in some circumstances, any necessary footing requirements determined by external engineers.
Q
Whose responsibility is it to remove vegetation and rubbish from the site prior to construction commencing?
A
As per your Home Building Agreement (HBA), it is your responsibility to remove excessive vegetation and rubbish prior to construction commencing. This is essential for your home to be released to construction.
Q
How long does the council approval process take?
A
Approval requirements can vary dramatically depending on the various estate, council and state covenants, regulations, processes and workflow. There is no standard timeframe that can be allotted. Your Customer Service Officer will be in regular contact with you to advise progress.
Q
Will you let us know if there are any issues with council?
A
We are in regular contact with our clients and councils. Once we are notified of any potential changes to your home, we will contact you to discuss.
 
Q
If we are required to make changes due to council does an administration fee occur?
A
If we are required to make changes to your plans due to council, the administration fee does not apply. However, you will be charged for the required changes if this affects your total building price
Q
Can I make changes to my home after I sign a Home Building Agreement (HBA)?
A
A request for variation after this date may be accepted at the discretion of the builder, prior to commencement of the building works. However, an administration fee may apply.

Construction
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Q
What is your construction guarantee?
A
We offer a 12 month maintenance period starting at the completion of your new home along with a 6 year, 6 month structural guarantee with the Queensland Building and Construction Commission.
 
Q
When will I receive a progress invoice for my new home?
A
Payment for your new home will be required upon the substantial completion of the following stages: slab pour, frame, enclosed, fixing and completion. Our Accounts Officer will send your due invoice within 5 working days of each stage completed. You will have 14 days to pay your invoice from the invoice date. If the invoice is not paid within 20 days from the invoice date, construction of your home will be put on hold until payment is received. Your handover invoice will be issued 2 weeks prior to the scheduled handover date, allowing your bank sufficient time to arrange the valuation and financial documents. It is your responsibility to forward all invoices to your bank, as your bank requires client approval for all construction invoices. Your final payment should be in the form of a bank cheque. Your handover invoice will be the net of practical completion and variations.
Q
If an item which I have selected during my colour selections is discontinued, will I get another choice?
A
Yes. Your Colour Consultant will contact you to advise you of your options. It may be beneficial for you to attend another meeting to reselect the item. The reselection will be at no extra cost to you, unless you choose to select an upgraded item.
Q
Can I access the site to check on progress and workmanship?
A
You will be invited to site at key stages throughout construction. It’s important to note that due to Workplace Health and Safety regulations, you are not able to enter the property at any stage of the construction process, other than when accompanied by your Building Supervisor. This is to ensure your safety, as well as the safety of our contractors who are building your new home.
Q
What are the building stages?
A
In general, there are around eight key stages to every build: slab pouring, frame erection, exterior brickwork, roofing, electrical and plumbing, doors and windows, lock-up, and internal.
Q
My roof tiles have been laid, but the ridge caps have not been cemented in place and pointed.
A
This is normal. The tiles are left to settle before the caps are bedded-in, which prevents the joints from cracking after pointing is complete.
 
Q
What happens if we hit rock when constructing your footings?
A
You will be notified immediately. However, costs to remove the rock will be unknown until the rock removal has been completed. We will provide invoices from our contractors and apply margin to provide you with a completely transparent and open understanding of the costs involved. The additional costs will be charged via a building variation.
Q
If I have excess building materials on my site, can I keep the material?
A
Your purchase price has been established based on the materials required to build your home. It is our standard practice to order more than the minimum requirement in case of damages and breakages. The excess material remains the property of Sekisui House but we always ensure that you are left with a small amount of roof tiles and often floor tiles in case of future damage.
Q
Whose responsibility is it to remove any excess building materials and rubbish from the site prior to handover?
A
If one of our sub-contractors has left the building materials or rubbish onsite, we will clear the site and remove any rubbish prior to your handover appointment.
 
Q
If Sekisui House has left excess soil on my site following site excavations, will it be moved?
A
Yes, providing it is in your Home Building Agreement (HBA). We will remove the excess soil from your site if you do not have a purpose for it or it is a council requirement. It will be removed when the necessary contractor required to remove it can be scheduled in to complete the task.